Grievance Redressal Policy
Every complaint is logged, tracked and answered. Here is exactly how, and how long it takes.
Level 1 — Customer care
Call +91 9625916894 or write to greenhulkhouse@outlook.com (Mon to Sat, 10 AM to 7 PM (IST)). You receive an acknowledgement within 24 working hours and a resolution within 3 working days for most issues.
Level 2 — Grievance Officer
If Level 1 does not resolve your issue, escalate to our Grievance Officer.
Grievance Officer, Green Hulk Ayurveda · Email: greenhulkhouse@outlook.com (subject line: “Grievance — <your order ID>”) · Phone: +91 9625916894 · Address: Green Hulk Ayurveda, New Delhi – 110001, India.
The Grievance Officer responds within 48 working hours and closes the matter within 15 days of receipt, as required under the Consumer Protection (E-Commerce) Rules, 2020.
What to include
Order ID, registered name and phone number, a clear description of the problem, and photos or videos where relevant (damaged parcel, wrong item, tampered seal).
Outcomes
Depending on the case we may replace the product, refund the amount, re-ship a missing item or correct account or billing details. You will always be told the reason for the decision in writing.